Notes

Direct Requests for Information and Action

Opening – Open directly with a question or polite command, and follow up with the most important idea
Body – Provide necessary details, if you analyze your requests be sure to organize it neatly
Closing – Ask for specific action and set an end date

Claims

Opening - Clearly describe the required action
Body – Explain the nature of the claim, justify it, and provide details
Closing – Summarize the action and end with a goodwill statement

Replies to Information Requests

Subject Line – Refer to the main idea
Opening – State the most important information first, avoid wordy openings
Body – Organize information logically, and explain it clearly, and promote your products
Closing – End pleasantly with a remark showing you’re willing to help

Adjustment Letters

Subject Line – This is optional, make a general reference to the main topic
Opening – Grant request and if appropriate include a sales promotion
Body – Provide details and try to regain the customer’s confidence
Closing – End positively and show confidence in future business relations

Letters of Recommendation

Opening – Identify the applicant and their position, why you are writing the letter, and your relationship with the applicant
Body – Describe job duties and provide specific examples of the applicant’s skills and attributes
Closing – Summarize significant attributes of the applicant and provide an overall rating

Winning Goodwill Messages

Selfless – Focus the message on the receiver, and don’t talk about yourself
Specific – Mention specific characteristics of the receiver, and verify names and facts
Sincere – Show your real feelings, and rehearse in your mind how you would express the message
Spontaneous – Keep message short and enthusiastic, strive for directness and naturalness
Short – Try to keep the message short, it is most important to remember the individual

End of Quarter

Journal Question: The first quarter ends today. What recommendations would you make to improve this class? (more projects less lecture!) What grade do you think you EARNED for the first quarter in this class?

I think for the next quarter we should cut down on the size of the note packets because they are so thick and take up so much room in folders. I also think the tests should be based more off of the notes we do in class than the textbook, with less ambiguous questions. I think I earned a B+ or A- this quarter because I always came to class on time, did my blogs, and did well on the tests.

Taylor Swift at CMA's

Journal Question: At the CMA's Taylor Swift won entertainer of the year. Did anything happen while she was receiving her award?

Nothing happened while she was getting her awards, Kanye West did not come out of nowhere and take the microphone.

Droid

Journal Question: Do you think that Droid will save Motorola?

I think that there is a chance that the Droid will save Motorola because it has a lot of new features that the iphone and other popular smartphones do not have, but there are so many iphone lovers who may not care about the Droid. If the iphone fans can try the Droid, I think that will be good for motorola and can help save them, otherwise they are in trouble.

Health Care Reform Bill

Journal Question: What is your opinion on the health care reform bill that passed in the house and is now waiting for senate approval?

I think the bill is a bad idea and I hope that it does not pass. I also think there are more important things the government should be focusing on first, such as the economy. We should try to fix the economy and then worry about our health care "problems" which do not need to be changed all of a sudden when they have been fine for all these years

Droid

Journal Question: Droid launches today. Talk about the ad campaign, was it successful and did the product get the type of coverage it needed to launch successfully. Give your review on the product based on the details provided by the website. droiddoes

I think the ads for the Droid were very good, they made you think about what the product was, becasuse the ads made it unclear what the product was. This makes people go to the website to research it and creates interest about the product. My review is that the product is very good with a lot of new features that other phones do not have.

Yankees Stadium

Journal Question: The Yankees won last night. What impact does this have on the organization, the new stadium? Will it help to market the organization or new stadium?

The World Series win can only benefit the Yankees and their new stadium. The win will help them gain more publicity and it will increase merchandise sales, as well as ticket sales for next season. From these sales increases, they will have even more money to spend on players and other improvements to be even better next year.